Replicon Wins Silver and Bronze in 2018 Stevie Awards for Sales & Customer Service

REDWOOD CITY, CA & LAS VEGAS, NV — February 26, 2018 — Congratulations to Replicon’s Customer Service team, which has won a silver Stevie Award for Customer Service Department of the Year (category: Computer Software — 100 or More Employees) and a bronze Stevie Award for Front-Line Customer Service Team of the Year (category: Technology Industries).

The 12th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.

This is the sixth consecutive year that Replicon has won awards in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.

Replicon is honored to be awarded as competition continues to grow in the Stevie Awards. This year, more than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated.

“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” says Stevie Awards president Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

“We are honored to continue to have our exceptional customer service department recognized by the Stevie Awards,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon. “Our team dedicates itself to providing above-and-beyond customer support around the clock, and we’re incredibly proud of our ability to maintain a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback.”

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Global Compliance Desk – Poland

Numerous changes to Poland’s Labor Code were discussed in 2018, but only some of them were passed. A summary of the new provisions taking effect with the start of 2019 is…Read More

Global Compliance Desk – California

Paid Family Military Leave Existing law establishes, within the state disability insurance program, a family temporary disability insurance program, also known as the paid family leave program, for the provision…Read More

Global Compliance Desk – Mexico

Mexico’s Daily General Minimum Wage Slated to Increase Effective January 1, 2019 On 20 September 2018, Senate members unanimously ratified Convention No. 98 of the International Labor Organization (ILO), which…Read More

How Sarbanes-Oxley Impacts HR Departments

Ever since the Sarbanes-Oxley Act (SOX) was passed in 2002, following a spate of high-profile corporate scandals, companies have had to take a wide range of precautions to ensure that…Read More

Reducing Absenteeism with Effective Time Management and Absence Tracking

Workplace absenteeism is a major concern for American companies. According to the US Bureau of Labor Statistics, unplanned absences cost American businesses an average of 2.8 million workdays every year,…Read More

Essence of good business analysis – Make your data gathering more efficient

Accumulate, analyze and evaluate information. These three words lie at the heart of business analysis. How does it help you? Business analysis solves problems and improves the overall productivity of…Read More
  • Cloud
  • In The News
  • Corporate
  • Professional Services Management
  • Project and Program Management
  • Shared Services Management
  • Time and Attendance Management
  • Workforce Management
  • Customer Feature
  • Feature Update
  • Time Intelligence
  • Industry News
  • Webinar Recap
  • Global Compliance Updates
  • Chat with us
    How can we help you?