Replicon Wins Two Bronze Awards in 2017 Stevie Awards for Sales & Customer Service

REDWOOD CITY, CA & LAS VEGAS, NV — February 27, 2017 — Congratulations to Replicon’s Sales & Customer Service team, which has won a bronze Stevie Award for Front-Line Customer Service Team of the Year in Technology Industries, and an additional bronze Stevie Award for Customer Service Department of the Year in Computer Software (up to 100 employees).

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Created in 2002, the Stevie Awards have since been hailed as the world’s premier business awards.

This is the fifth consecutive year that Replicon has won an award in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.

Replicon is honored to be awarded as competition continues to grow in the Stevie Awards. This year, more than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated — an increase of 10 percent over 2016.

“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” says Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains is to building and maintaining corporate reputations.”

“It’s a rare achievement that any company be recognized five years in a row for its sales and customer service teams, and I believe this speaks to our true prioritization of customer’s needs,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon.

Deptuck continues: “We’re proud of our ability to maintain a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback. At Replicon, we strive to both deliver the best possible experience for all end users, and maintain a fun, team-oriented work environment — a mentality that trickles down directly from our top management.”

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Calculating the ROI of Your Projects with Time Tracking

Before initiating a project, professional services firms want to know how much profit and revenue they can generate for the company. Return on Investment (ROI) analysis helps firms to evaluate…Read More

Humanizing the Time Tracking Tool

Benjamin Franklin once said, ‘Time is money’ and nowhere is truer than in business. Time is a strategic asset that is extremely limited. Businesses that use their limited time productively…Read More

How Time Tracking Improves Bottom Line Results

Every enterprise is looking for ways to improve its bottom line and gain profit in a given time. From hiring the right talent to training their existing employees, organizations spend…Read More

Will AI replace consultants?

The onset of AI and smart machines automating formerly-human jobs has been discussed at length as of late -- often in relation to manufacturing and manual labor jobs. And yet,…Read More

Demystifying the millennial workforce: 5 tips from Trunk Club’s Andrew Anderson Devine

Time magazine labels the millennial generation the “most threatening and exciting generation,” infamous for “narcissism [and] its effect: entitlement.” In the workplace, the perception of the millennial workforce is no…Read More

Time and Attendance Orientation Guide

In a growing business, the day will eventually come when managing time and attendance on paper becomes both inefficient and risky, especially when trying to balance things like overtime, paid…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates
  • Others