Replicon Wins Two Bronze Awards in 2017 Stevie Awards for Sales & Customer Service

REDWOOD CITY, CA & LAS VEGAS, NV — February 27, 2017 — Congratulations to Replicon’s Sales & Customer Service team, which has won a bronze Stevie Award for Front-Line Customer Service Team of the Year in Technology Industries, and an additional bronze Stevie Award for Customer Service Department of the Year in Computer Software (up to 100 employees).

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Created in 2002, the Stevie Awards have since been hailed as the world’s premier business awards.

This is the fifth consecutive year that Replicon has won an award in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.

Replicon is honored to be awarded as competition continues to grow in the Stevie Awards. This year, more than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated — an increase of 10 percent over 2016.

“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” says Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains is to building and maintaining corporate reputations.”

“It’s a rare achievement that any company be recognized five years in a row for its sales and customer service teams, and I believe this speaks to our true prioritization of customer’s needs,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon.

Deptuck continues: “We’re proud of our ability to maintain a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback. At Replicon, we strive to both deliver the best possible experience for all end users, and maintain a fun, team-oriented work environment — a mentality that trickles down directly from our top management.”

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Global Compliance Desk – Karnataka, India

India: Karnataka Government Permits Shops To Remain Open 24/7  On January 2, 2021, the Government of Karnataka issued a notification that allows all shops and commercial establishments in Karnataka, having…Read More

Want Real Solutions That Help You Manage Expense Tracking in Real-Time? We’ve Got Them.

A comprehensive expense tracker can provide your organization with clear insights into how corporate time and dollars are being spent and help you identify unnecessary costs, strains, time-wasting activities, and…Read More

Project Leaders: Here Are 3 Signs Your Remote Project Managers Are Overwhelmed with Technology

Overwhelmed project managers. They are not hard to find. And if you look closely, you’ll probably find a few right within your organization. As it is, project management is stressful…Read More

Employee time tracking is dead

iBeacons, Bluetooth Low Energy, Proximity sensing and the obsolescence of time tracking as we know it. Businesses have to track the time their employees work for a variety of reasons,…Read More

How Sarbanes-Oxley Impacts HR Departments

Ever since the Sarbanes-Oxley Act (SOX) was passed in 2002, following a spate of high-profile corporate scandals, companies have had to take a wide range of precautions to ensure that…Read More

Reducing Absenteeism with Effective Time Management and Absence Tracking

Workplace absenteeism is a major concern for American companies. According to the US Bureau of Labor Statistics, unplanned absences cost American businesses an average of 2.8 million workdays every year,…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates