Replicon Wins Two Bronze Awards in 2017 Stevie Awards for Sales & Customer Service

REDWOOD CITY, CA & LAS VEGAS, NV — February 27, 2017 — Congratulations to Replicon’s Sales & Customer Service team, which has won a bronze Stevie Award for Front-Line Customer Service Team of the Year in Technology Industries, and an additional bronze Stevie Award for Customer Service Department of the Year in Computer Software (up to 100 employees).

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Created in 2002, the Stevie Awards have since been hailed as the world’s premier business awards.

This is the fifth consecutive year that Replicon has won an award in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.

Replicon is honored to be awarded as competition continues to grow in the Stevie Awards. This year, more than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated — an increase of 10 percent over 2016.

“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” says Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains is to building and maintaining corporate reputations.”

“It’s a rare achievement that any company be recognized five years in a row for its sales and customer service teams, and I believe this speaks to our true prioritization of customer’s needs,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon.

Deptuck continues: “We’re proud of our ability to maintain a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback. At Replicon, we strive to both deliver the best possible experience for all end users, and maintain a fun, team-oriented work environment — a mentality that trickles down directly from our top management.”

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Global Compliance Desk – Ireland

New Unpaid Parental Leave Entitlement The Parental Leave Acts allow parents to take parental leave from employment in respect of certain children. Under the Parental Leave Act 1998, parents of…Read More

Global Compliance Desk – Germany

Annual Leave Entitlement During Unpaid Special Leave  An employee who is continuously on unpaid special leave for a calendar year is not entitled to holiday leave in the absence of…Read More

25 Employee Payroll Tips for Small Business Owners

Recruiter | July 05, 2019 By Lakshmi Raj, Co-Founder and Co-CEO, Replicon Payroll can be a challenging task for any small business but with the right tools, it can become…Read More

Exempt vs non-exempt workers: simplify employee classification

In the United States, most jobs are governed by the Fair Labor Standards Act (FLSA), which classifies workers into two broad categories: exempt and non-exempt. Under the FLSA, non-exempt employees are…Read More

The five reasons employees work overtime

Very few people enjoy working overtime, and even fewer companies want their employees stretching their hours. Besides the costs of paying overtime (and a few extra costs), research has shown…Read More

The 7 must-haves for choosing the right professional services management solution

Not too long ago, if you asked any professional services organization to tell you how they managed client projects, resources and utilization rates, the answer was always the same: spreadsheets.…Read More
  • Cloud
  • In The News
  • Corporate
  • Professional Services Management
  • Project and Program Management
  • Shared Services Management
  • Time and Attendance Management
  • Workforce Management
  • Customer Feature
  • Feature Update
  • Time Intelligence
  • Industry News
  • Webinar Recap
  • Global Compliance Updates
  • Chat with us
    How can we help you?