REDWOOD CITY, CA & LAS VEGAS, NV — February 27, 2017 — Congratulations to Replicon’s Sales & Customer Service team, which has won a bronze Stevie Award for Front-Line Customer Service Team of the Year in Technology Industries, and an additional bronze Stevie Award for Customer Service Department of the Year in Computer Software (up to 100 employees).
The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Created in 2002, the Stevie Awards have since been hailed as the world’s premier business awards.
This is the fifth consecutive year that Replicon has won an award in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.
Replicon is honored to be awarded as competition continues to grow in the Stevie Awards. This year, more than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated — an increase of 10 percent over 2016.
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” says Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains is to building and maintaining corporate reputations.”
“It’s a rare achievement that any company be recognized five years in a row for its sales and customer service teams, and I believe this speaks to our true prioritization of customer’s needs,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon.
Deptuck continues: “We’re proud of our ability to maintain a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback. At Replicon, we strive to both deliver the best possible experience for all end users, and maintain a fun, team-oriented work environment — a mentality that trickles down directly from our top management.”