REDWOOD CITY, CA & LAS VEGAS, NV — February 26, 2018 — Congratulations to Replicon’s Customer Service team, which has won a silver Stevie Award for Customer Service Department of the Year (category: Computer Software — 100 or More Employees) and a bronze Stevie Award for Front-Line Customer Service Team of the Year (category: Technology Industries).
The 12th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
This is the sixth consecutive year that Replicon has won awards in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.
Replicon is honored to be awarded as competition continues to grow in the Stevie Awards. This year, more than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” says Stevie Awards president Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
“We are honored to continue to have our exceptional customer service department recognized by the Stevie Awards,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon. “Our team dedicates itself to providing above-and-beyond customer support around the clock, and we’re incredibly proud of our ability to maintain a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback.”
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.