REDWOOD CITY, CA & LAS VEGAS, NV — February 28, 2020 — Congratulations to Replicon’s Customer Service team, which has won Silver Stevie Awards for Customer Service Department of the Year (category: Computer Software — 100 or More Employees) and Front-Line Customer Service Team of the Year (category: Technology Industries).
The 14th Annual Stevie Awards for Sales & Customer Service are high honors for recognizing the achievements of contact center, customer service, business development, and sales professionals worldwide.
This is the eighth consecutive year that Replicon has won awards in this category. Replicon’s 24/7 Client Service Team ranks among the best in the industry – and far beyond providing excellent customer service, they play a critical role in the customer journey. By ensuring a first-rate experience with enterprise support, in-app chat service, proactive case audits to flag customer query trends, and specially tailored training/webinars, customers have repeatedly expressed their appreciation through top-ranking NPS scores and numerous accolades.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.
“We are honored to be recognized eight years in a row by the Stevie Awards for our exceptional customer service department,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon. “I am deeply proud of our team’s long standing dedication to prioritizing customer needs with around-the-clock support and same-day customer resolutions, resulting in our above-industry average net promoter scores and consistently positive feedback. Delivering hassle-free services to customers has always been a distinct core value of our organization, and our teams live by it every day. Replicon is redefining the standard for unparalleled customer service.”
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.