LAS VEGAS, NEVADA and REDWOOD CITY, CALIFORNIA – March 10, 2016 – Replicon was presented with a Bronze Stevie® Award in the Customer Service Department of the Year – Computer Software (up to 100 employees) in the tenth annual Stevie Awards for Sales & Customer Service, presented to honorees during a gala banquet on Friday, March 4 in Las Vegas.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards℠ and International Business Awards℠.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.
This is the fourth consecutive year that Replicon has won in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support, including a robust Help Center and Community Forum, ongoing team training and assessments, and investment in a team of subject matter experts to handle more complex issues and requirements.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
“Replicon’s customer service team is guided by the company’s unyielding focus to delivering the best experience for all end users, while maintaining a fun and supportive work environment for our staff,” said Maggie Deptuck, senior vice president of client services at Replicon. “It’s a rare achievement that any company is recognized for four consecutive years for its sales and customer service. By striking the right balance between customer support and staff learning and development, we’ve maintained a consistent level of above industry average net promoter scores, same-day customer resolutions, and positive customer feedback.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.