San Mateo, Calif., February 14, 2013 – Replicon, the global leader in cloud-based time and expense tracking, today announced the results of its 2012 customer satisfaction scores with a 97 percent satisfaction rate for the fourth consecutive quarter and an average of 97.4 percent for the calendar year. The company conducts customer satisfaction surveys on an ongoing basis, polling more than 4,000 respondents during the year in more than seven countries to rate Replicon on a number of factors, such as level of satisfaction with the support representative’s customer service, professionalism, technical aptitude and responsiveness.
“Our mission at Replicon is to change the way people experience software, and our fanatical attention to the customer experience is what defines us as a company,” said Suresh Kuppahally, senior vice president of engineering and customer success at Replicon. “We are dedicated to ensuring our customers are 100 percent satisfied with our products. We set the bar high by accepting nothing less than 94 percent in average customer satisfaction scores from our customer support team.”
Replicon’s customer survey is conducted as part of a “customer-for-life” model, through which Replicon strives to ensure an outstanding customer experience from more than 7,800 customers in 70 countries. Other notable statistics include Replicon’s 95 percent same-day closure rate, 99.5 percent guaranteed uptime, 24/7/365 availability, and dedicated customer support representatives on every account.
Replicon Hero Program Launch
Replicon also announced today the launch of a new customer loyalty program, Replicon Heroes, that rewards customers who have made significant improvements in workplace productivity and management using Replicon solutions. Customers are asked to share their personal success stories on the Replicon website. Twenty Replicon heroes will be selected and showcased at customer stories. and will receive special perks throughout the year, including advanced access to new products and features, customer events and limited-edition “swag.”
“Customers are the heart of our company, and we’re excited to be able to give them the recognition they rightly deserve,” said Kuppahally. “They are truly heroes within their own organizations through their innovative use of technology to fuel workplace productivity and empower employees. We hope that our customers’ heroic stories will inspire others and draw attention to their amazing contributions to the workplace.”
For more information on how to submit a customer story, click here