Replicon Maintains 97 Percent Customer Satisfaction Score for Fourth Consecutive Quarter

San Mateo, Calif., February 14, 2013 – Replicon, the global leader in cloud-based time and expense tracking, today announced the results of its 2012 customer satisfaction scores with a 97 percent satisfaction rate for the fourth consecutive quarter and an average of 97.4 percent for the calendar year. The company conducts customer satisfaction surveys on an ongoing basis, polling more than 4,000 respondents during the year in more than seven countries to rate Replicon on a number of factors, such as level of satisfaction with the support representative’s customer service, professionalism, technical aptitude and responsiveness.

“Our mission at Replicon is to change the way people experience software, and our fanatical attention to the customer experience is what defines us as a company,” said Suresh Kuppahally, senior vice president of engineering and customer success at Replicon. “We are dedicated to ensuring our customers are 100 percent satisfied with our products. We set the bar high by accepting nothing less than 94 percent in average customer satisfaction scores from our customer support team.”

Replicon’s customer survey is conducted as part of a “customer-for-life” model, through which Replicon strives to ensure an outstanding customer experience from more than 7,800 customers in 70 countries. Other notable statistics include Replicon’s 95 percent same-day closure rate, 99.5 percent guaranteed uptime, 24/7/365 availability, and dedicated customer support representatives on every account.

Replicon Hero Program Launch

Replicon also announced today the launch of a new customer loyalty program, Replicon Heroes, that rewards customers who have made significant improvements in workplace productivity and management using Replicon solutions. Customers are asked to share their personal success stories on the Replicon website. Twenty Replicon heroes will be selected and showcased at customer stories. and will receive special perks throughout the year, including advanced access to new products and features, customer events and limited-edition “swag.”

“Customers are the heart of our company, and we’re excited to be able to give them the recognition they rightly deserve,” said Kuppahally. “They are truly heroes within their own organizations through their innovative use of technology to fuel workplace productivity and empower employees. We hope that our customers’ heroic stories will inspire others and draw attention to their amazing contributions to the workplace.”

For more information on how to submit a customer story, click here

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Webinar Recap: Uncover Huge Profits with Accurate Project Time Tracking

As remote employees become part and parcel of the new normal, most leaders are beginning to realize that they need a better way to manage their projects, people, time and…Read More

Replicon Announces Time Intelligence Platform for Cloud-based Solutions from SAP for the Professional Services Industry

Replicon Time Tracking for Service Organizations Delivers a Single Source of Truth for Time. Redwood City, CA – October 22nd, 2020  – Replicon announced today that its Time Tracking for…Read More

Global Compliance Desk – Maine, United States

New Earned Employee Leave in Maine Governor Janet Mills signed L.D. 369, An Act Authorizing Earned Employee Leave, in May 2019, which will become effective on January 1, 2021. Currently,…Read More

6 steps for fast-tracking profitability in your consulting practice

Advice aimed at entrepreneurs and small businesses tends to be heavily product-oriented, but in reality the majority of US small businesses fall under the “Professional, Scientific, Technical, and Other Services”…Read More

Consulting firms: 4 ways to improve billing & get paid on time

At the end of the day, your consulting firm relies on the assumption that a good percentage of clients will honor their payments promptly and accurately. In the professional services…Read More

5 ways to improve service delivery in your organization

In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors. While implementation, system details, and service management…Read More
  • Cloud
  • In The News
  • Corporate
  • Professional Services Management
  • Project and Program Management
  • Shared Services Management
  • Time and Attendance Management
  • Workforce Management
  • Customer Feature
  • Feature Update
  • Time Intelligence
  • Industry News
  • Webinar Recap
  • Global Compliance Updates