The Transformative Effects of Streamlined Project Time Tracking

As New Zealand’s newest and fastest growing full-service telecommunications provider, 2degrees is in the business of delivering innovative, world-class cloud, data, voice, and mobile solutions – but behind the scenes, their in-house time tracking solution needed a serious upgrade. 

They were experiencing a conundrum many services businesses face today, even more so as the world attempts to stabilize in the midst of a pandemic. With limited flexibility and efficiency, 2degrees captured time using multiple, inconsistent methods, delaying processing, and ultimately impeding customer interaction. With over a thousand employees, many of them working offsite on tablets and phones, and more than a million customers relying on their support, 2degrees knew they needed a new time tracking solution that could offer mobile access and enable real-time insight into time and attendance – not just for payroll purposes, but to track time against projects

The search was on. After exploring a wide range of technology options, 2degrees found Replicon fit the bill for all their requirements:

Mobile Capabilities
With a predominantly field-based project workforce, streamlined mobile capabilities are a necessity now more than ever, and 2degrees was no exception. With unprecedented numbers of work-from-home and deskless employees now entering time on tablets and phones in multiple locations, the ability for real-time updates is crucial. 

Configurable and Flexible
There is no one size fits all approach to time tracking, and every business’s internal processes should reflect that. Configurable timesheets and reports can help these organizations accelerate performance and productivity by customizing time capture and reporting to meet each team’s unique requirements.

The Means for Planning and Forecasting 
No one can see into the future, but with real visibility into past and present project metrics, supervisors and managers can make informed decisions on costs, timelines, resources, and other key indicators. Keeping projects on time and under budget rely on this data’s accuracy and accessibility. 

The Results

After implementing Replicon, 2degrees saw results almost immediately:

Reduced time spent by staff to fill timesheets from 30 minutes per week to just 10 minutes per week
Replicon’s intuitive, user-friendly interface encouraged easy adoption and provided 2degrees with unified time management on-the-go anytime, anywhere. These organic, mobile-enabled time tracking processes remain unobtrusive while gathering project information with real-time, self-service capabilities for enabling enhanced decision-making and control. 

Reduced administrative workload from 24 hours per week to just 8 hours per week
Replicon’s automated, intelligent validation and notification features allow employees and supervisors to ensure data accuracy and stay up to date and on the same page, even when working remotely. With the ability to define multi-level approval workflows, 2degrees was able to single-handedly eliminate literal hours of headaches and frustration. 

Accurate project capitalization and better resource planning
Replicon’s advanced analytics, reporting, and dashboards provided 2degrees with the capacity to visualize key metrics like availability, time off, budget, and more. This created an organized pool of historical data to reference for improved future costing and resource allocation. Now equipped with the visibility and accuracy needed to maximize project capitalization and supercharge productivity, 2degrees can focus on what counts: happy customers. 

“With Replicon, we have improved insight into project profitability and timelines. Our managers know they’re collecting and reporting on information correctly, and have peace of mind that the data in their reports is accurate.”

Ankur Dharmani
Architecture and Infrastructure Manager

See how Replicon transformed 2degrees’ Project Time Tracking:

Learn More

Sara Longini
Sara Longini
Sara works in Content Marketing and Social Media at Replicon. Replicon provides award-winning products that make it easy to manage your workforce. With complete solution sets for client billing, project costing, and time and attendance management, Replicon enables the capture, administration, and optimization of your most underutilized and important asset: time.
Get started today.
Set up a free trial based on your business needs. Start Free Trial

The Future of Project Resource Management in Professional Services

When it comes to PSA, automation is (literally) the name of the game. We turn to machine learning and AI to make our processes easier and cut down on the…Read More

If You Want Profitability, You Cannot Ignore Resource Utilization

After an enormously challenging year, professional services firms are trying to get back on track to achieve their growth and profitability goals. To do so, it has become more important…Read More

Reduce Revenue Leakage and Drive Efficiency in Professional Services

Imagine traveling in a boat that has a small hole at the bottom. The boat is slowly filling with water, and unless you do something to fix that hole, it…Read More

Seven critical ways to achieve global project success

There was once a time when managing a project at work was fairly straightforward. Everyone was in the same location, or at most a mere phone call away. You’d set…Read More

Time and Attendance Orientation Guide

In a growing business, the day will eventually come when managing time and attendance on paper becomes both inefficient and risky, especially when trying to balance things like overtime, paid…Read More

Using shared services? These five technologies are a must

As organizations continue to scrutinize operating costs and look for areas to drive efficiencies, shared services centers (SSCs) are a no-brainer. The concept of a multi-function SSC has been around…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates