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As New Zealand’s newest and fastest growing full-service telecommunications provider, 2degrees is in the business of delivering innovative, world-class cloud, data, voice, and mobile solutions – but behind the scenes, their in-house time tracking solution needed a serious upgrade.
They were experiencing a conundrum many services businesses face today, even more so as the world attempts to stabilize in the midst of a pandemic. With limited flexibility and efficiency, 2degrees captured time using multiple, inconsistent methods, delaying processing, and ultimately impeding customer interaction. With over a thousand employees, many of them working offsite on tablets and phones, and more than a million customers relying on their support, 2degrees knew they needed a new time tracking solution that could offer mobile access and enable real-time insight into time and attendance – not just for payroll purposes, but to track time against projects.
The search was on. After exploring a wide range of technology options, 2degrees found Replicon fit the bill for all their requirements:
With a predominantly field-based project workforce, streamlined mobile capabilities are a necessity now more than ever, and 2degrees was no exception. With unprecedented numbers of work-from-home and deskless employees now entering time on tablets and phones in multiple locations, the ability for real-time updates is crucial.
Configurable and Flexible
There is no one size fits all approach to time tracking, and every business’s internal processes should reflect that. Configurable timesheets and reports can help these organizations accelerate performance and productivity by customizing time capture and reporting to meet each team’s unique requirements.
The Means for Planning and Forecasting
No one can see into the future, but with real visibility into past and present project metrics, supervisors and managers can make informed decisions on costs, timelines, resources, and other key indicators. Keeping projects on time and under budget rely on this data’s accuracy and accessibility.
After implementing Replicon, 2degrees saw results almost immediately:
Reduced time spent by staff to fill timesheets from 30 minutes per week to just 10 minutes per week
Replicon’s intuitive, user-friendly interface encouraged easy adoption and provided 2degrees with unified time management on-the-go anytime, anywhere. These organic, mobile-enabled time tracking processes remain unobtrusive while gathering project information with real-time, self-service capabilities for enabling enhanced decision-making and control.
Reduced administrative workload from 24 hours per week to just 8 hours per week
Replicon’s automated, intelligent validation and notification features allow employees and supervisors to ensure data accuracy and stay up to date and on the same page, even when working remotely. With the ability to define multi-level approval workflows, 2degrees was able to single-handedly eliminate literal hours of headaches and frustration.
Accurate project capitalization and better resource planning
Replicon’s advanced analytics, reporting, and dashboards provided 2degrees with the capacity to visualize key metrics like availability, time off, budget, and more. This created an organized pool of historical data to reference for improved future costing and resource allocation. Now equipped with the visibility and accuracy needed to maximize project capitalization and supercharge productivity, 2degrees can focus on what counts: happy customers.
“With Replicon, we have improved insight into project profitability and timelines. Our managers know they’re collecting and reporting on information correctly, and have peace of mind that the data in their reports is accurate.”
Architecture and Infrastructure Manager