Calgary, AB (PRWEB) August 09, 2006 — Replicon, Inc., the corporate time and expense tracking vendor of choice for businesses, today announced its official launch of the highly-anticipated Customer Support Forums online.
The forums will take Replicon's unrivaled customer support practices to the next level—a full-service system.
"Our customers from 55 countries worldwide can receive assistance by telephone, e-mail and, now, the new forum online," said Raj Narayanswamy, co-founder and co-CEO of Replicon. "Our goal is to provide our customers with a medium to exchange tips, tricks and ideas with other clients; subsequently, Replicon will use the forum as an alternative feedback mechanism so we can learn from our clients how we can build our products to better suit their needs."
Narayanswamy explained that for customers who prefer receiving support without talking on the phone, the online forum is an excellent alternative for them. The online forum features a searchable index, a suggestions panel, product support issues panel, and much more.
"We want to give all of our customers a choice," said Narayanswamy. "This is a part of Replicon's 'ease of use' and 'ease of implementation' philosophy."
According to Narayanswamy, the forum experience is now top quality as a result of selected customers who helped the company test the beta version over the last two months.
"We'd like to thank our customers who helped us through the forum testing process," said Narayanswamy. "We value your time and feedback."
Customers can expect to receive rapid turn-around time when submitting support inquiries online. Replicon's product and support experts are committed to resolving issues quickly and effectively.
Customers wishing to access the forums can click here: http://forums.replicon.com