For government contractor Total Quality Systems, Inc.
SAN JOSE, Calif.–(BUSINESS WIRE)–December 18, 2013–
8×8, Inc. (NASDAQ:EGHT), a provider of cloud communications and collaboration solutions, today announced that Replicon, the leading provider of cloud-based time tracking solutions with 1.5 million users worldwide, has replaced its traditional PBX phone system and call center solution with 8×8 Virtual Office business VoIP and Virtual Contact Center cloud-based services.
More than 7,800 companies worldwide rely on Replicon's award-winning, hassle-free time tracking and workforce management solutions. Using a single platform to track time, Replicon's cloud-based, easy-to-implement solutions allow companies to optimize workforce productivity, reduce compliance risk, and gain insight into business operations.
With offices in the United States, Canada, United Kingdom, India and Australia and more than 450 employees, Replicon reached a point in its growth where maintaining on-premise PBX equipment no longer made sense. Global IT Director Neal Alberda determined that the company's existing communications solution couldn't scale and lacked the capabilities necessary to support Replicon's global expansion. In addition to a reliable, secure, and scalable telephony solution with international service and support, Replicon needed call center and unified communications capabilities, including video conferencing to facilitate its worldwide recruitment efforts, as well as virtual phone numbers in eight countries.
"Replicon had already deployed cloud services in other parts of our organization, so we were comfortable transitioning our communications infrastructure to this technology. However, we had additional communication needs, including online meetings, video conferencing, and call center capabilities, and 8×8 was really the only provider out there that could do it all," said Alberda. "What sealed our decision, though, were the high marks 8×8 received from one of the industry's leading market research firms. I'm a big believer in the Gartner Magic Quadrant, and it's an impressive achievement when a service provider makes the cut."
Commenting on 8×8's international service and support capabilities, Alberda added, "Replicon is a global company that requires a local presence in all of our markets. 8×8 enables this at very affordable rates and also allows us to distribute call center agents in multiple countries." Citing recent floods in Calgary where his own office is located, Alberda also notes that the 8×8 service helps ensure business continuity because agents can work remotely when necessary.
"The deployment of our services across Replicon's five international locations illustrates how mid-market companies with a distributed global workforce can unify their communications and collaboration needs under a single, cloud-based solution, saving time and money while dramatically improving employee productivity," said 8×8 CEO Vik Verma. "Companies like Replicon are leading the way in the adoption of cloud technologies like ours that will forever change the way businesses communicate. We are proud to be supporting Replicon in this endeavor and look forward to helping facilitate the company's future expansion and growth."
8×8's cloud-based software platform provides a comprehensive unified communications and collaboration suite of services that, in addition to replacing traditional solutions with more cost effective, flexible alternatives, address critical challenges faced by many businesses today such as managing globally distributed workforces and mobile devices, maintaining business continuity, and integrating with enterprise applications and IT systems.
About 8×8, Inc.
8×8, Inc. (NASDAQ:EGHT) is a provider of unified communications and collaboration, or UCC, services in the cloud to small and medium businesses, or SMBs, and mid-market and distributed enterprises. The company delivers a broad suite of UCC services to in-office and mobile devices spanning cloud business phone service, virtual meeting, contact center software and virtual desktop through our proprietary unified software as a service, or SaaS, platform. For additional information, visit www.8×8.com, or connect with 8×8 on Google+, Facebook, LinkedIn and Twitter.
Original Source: The Wall Street Journal