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Replicon Sub-Processors

Replicon uses certain sub-processors to enable the seamless delivery of Replicon’s proprietary cloud-based services, as more specifically called out in the applicable order document issued with reference to either the online Terms and Conditions as listed on the Replicon website or the Application Services Agreement as executed between Replicon and our customers.

Who Is a Sub-processor?

A sub-processor is a third-party data processor engaged by Replicon that processes data in an access-controlled, non-intrusive manner limited to only what is necessary to maintain and provide the Replicon service to customers. Before engaging any sub-processor, Replicon performs due diligence of such sub-processor’s privacy, information security, and data protection practices.

When using the Replicon service, no customer data is sent or stored outside of the customer’s chosen Replicon data hosting location. However, there are some exceptions – when it is specifically configured with customer consent by Replicon or configured by the customer themselves to work in tandem with other third-party services, which may require such transfer. Replicon engages different types of sub-processors to perform various functions, as described in the table below.

Customers (Sub-processors to support the customer environments)

Name of Internal Sub-processor(s) Country(ies) of Processing Purpose(s) of Processing
Amazon Web Services United States, Canada, France, Ireland, Germany, Singapore, and Australia** Cloud Computing Provider
Sumo Logic Inc. USA SIEM/Logging
Workato USA, Germany** Integration and Workflow Automation
LaunchDarkly USA Product Feature Administration
Cloudflare United States, Canada, France, Ireland, Germany, Singapore and Australia** Content Delivery Network Services and Web Application Firewall

Internal (Sub-processors to support internal teams)

Name of Internal Sub-processor(s) Country(ies) of Processing Purpose(s) of Processing
Google, Inc. USA, Ireland Google Workspace (Gmail, Drive, Calendar, Meet, Chat, Docs, Sheets, and Slides)
Zoom USA Video Conferencing and Telephone
Microsoft USA Office 365

User-Agent to Third-Party Direct Communication

Name of Internal Sub-processor(s) Country(ies) of Processing Purpose(s) of Processing
Google, Inc. USA Web Analytics
Branch Metrics USA Browser to Mobile App Redirection
Atlassian Inc USA Replicon System Status Display
Adobe USA Hosting of Static Style-Related Content
Sentry/Functional Software Inc. USA Error Reporting

Replicon Customer Meta Information

Name of Internal Sub-processor(s) Country(ies) of Processing Purpose(s) of Processing
Salesforce.com, Inc. USA Customer Relationship Management Solution
HubSpot, Inc. USA Outbound Marketing Sales and Customer Messaging
Intercom R&D Unlimited Company USA Business Messaging for Support Services
LiveChat USA Conversation & Chat Functionality

** Sub-processing will be performed in the selected region and the designated backup region only.

Questions?

We shall be pleased to answer any other questions that you might have! You can send your questions to compliance@replicon.com.

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