Peoples Trust has been providing boutique financial services to the Canadian marketplace since 1985. The company focuses on exceptional customer service backed by extensive product knowledge and experience.
Rather than being all things to all people like some giant banking organizations, Peoples Trust has amply demonstrated that a smaller company can be very successful if it is well managed and exceeds the expectations of its customers. A 30 year track record of diligent service stands testimony to the company’s customer-centric approach and contributes to its steady growth.
Outlook-based system complicated time off management
Peoples Trust was hard pressed to keep up with various administrative issues that came along with its strong organic growth and the introduction of new financial services and products. There was poor insight into the availability of employees due to the Outlook-based time off reporting system that was being used earlier. Time off and vacation tracking became an administrative challenge, compounded by the fact that their earlier system could not group employees into different calendars to streamline time off reporting.
Further, the lack of a cloud-based system that could be used anywhere to report and approve time off hindered reporting and caused delays and more frustration. Compounding the problem, management had to reach out to the IT team even for small changes to reports, which meant more delays in getting the information back, by which time it was often too late to be actionable.
Replicon meant quick adoption and streamlined time off management
As Director of Human Resources at Peoples Trust, Jo-Anne Morefield oversees talent management, recruitment, learning and development, employee relations, compensation, as well as benefits and payroll. According to Jo-Anne, the company’s top priorities are to “Profitably grow the assets administered by the company, enhance customer loyalty by delivering innovative financial products with exceptional client services, and create a rewarding work environment for employees.”
After researching online and looking at various solutions to help streamline their cumbersome time off management system, Jo-Anne and her team chose Replicon. The primary reasons were Replicon’s ease of use, self-service reporting and tracking capabilities, and overall streamlined process.
Administrative time and effort savings coupled with quick adoption
According to Jo-Anne, “We saw close to 100% adoption of Replicon within the first few weeks by all users of the system. Tracking balances and accruals used to be difficult. Now it’s a breeze. We estimate that the solution cut administrative overheads and reduced the time and effort needed by 75-90%.”
Along with the streamlined procedure for approval workflows, management also appreciated the easy integration with Active Directory to further streamline their workforce management.
Continued Jo-Anne, “Replicon provided excellent support and training, with a great deal of knowledge sharing from their customer success team. This truly enabled us to quickly roll out the system and get everyone to learn to use the system within a matter of days.”
Features and capabilities went far beyond manual tracking
While trying out Replicon, Jo-Anne and her team appreciated the configurability that the system allowed, its powerful reporting abilities, the directness of the reporting workflow, as well as the user-friendly interface that allowed for quick viewing of accruals and balances.
Jo-Anne had much to praise, mentioning that “Creating reports is much simpler now, not just for historical data, but current reporting too. I really like the cloud-based system that’s accessible anywhere. For department and managers, the ability to edit reports, such as being able to change the start dates for a project, are very convenient and simple.”
Not only did adoption of Replicon increase data accuracy to the tune of 90%, the overall improvement in time off management proved to be a boon. Reporting efficiency improved 80-90% with the new system, from days to just hours.
“If Replicon was not there, we needed to find someone else who could do it. We are very happy with the solution and I have already recommended it to others.”
"We saw close to 100% adoption of Replicon within the first few weeks by all users of they system. Tracking balances and accruals used to be difficutl. Now it's a breeze. We estimate that the solution cut administrative overhead and reduced the time and effort needed by 75-90%"