Michelle Durpetti Events is a Chicago based event management firm that provides event coordination services to non-profits, corporations, and individuals for projects of any size and complexity. These industry experts handle product launches, venue openings, holiday parties, destination weddings, street festivals, and fundraising galas. MDE has a history of successfully executing projects ranging from small, intimate gatherings to events hosting thousands of attendees.
According to MDE business manager Tiffany Crociani, each of the firm’s associates used to keep hours in their own way. Generally this involved simply jotting down time by hand in a notebook whenever they had a minute to spare. Every project had a binder where all receipts and time tracking paperwork accumulated to be sorted through later for billing purposes.
There was no formal system or software application in place to provide visibility into project details. This made it unnecessarily complicated to organize project information, review progress, and invoice clients promptly.
The company decided it was time to look for an application that could solve all these problems. The recommendation to contact Replicon came from an IT professional who had experienced the benefits of using the software. Crociani was warned away from a competing vendor’s program by a friend who had found it difficult to use.
"Replicon has increased the ease and efficiency with which I do my job. Having accurate records of employee time and expenses is vital to correctly invoicing a client."
The company’s business manager used one word to describe the implementation process: “Immediate”. The software was up and running for this client on the same day. Full adoption of the system by the four associates was accomplished easily inside a week. Crociani credits the application’s straightforward interface and design that makes it simple to enter time and review the calendar.
She also praised Replicon implementation specialists who were involved in providing training as needed. “They were very good about answering questions and they always called me back quickly.”
MDE originally had Replicon software installed on-site. However, the limitations of the client’s host system were making user access to the application intermittent. Rather than having to send out daily updates to employees on the current IP address to use to access the software, Crociani decided to simply switch to the SaaS version. With the software hosted on Replicon’s servers (with guaranteed 99.5% uptime), the access issues were completely resolved.
With an integrated calendar, everyone at MDE can see who has requested time off. This makes it less complicated for individuals to coordinate their schedules. Plus, vacation days are easily accounted for and managed with a clear record of how much time off each employee has available.
Hours worked and business expense records are now entered and stored virtually where the information is readily accessible for billing purposes. The client plans to integrate their Replicon Project & Billing software with an invoicing application to eliminate the need for manual invoice generation.