Troubleshooting

• We created a project using the wrong billing type. How do we change this?16 Feb 2024
• Billable project hours are being categorized as non-billable12 Feb 2024
• Can we retrieve hours that were deleted from a timesheet and identify who deleted them?07 Feb 2024
• I can’t open an Excel report or export14 Jul 2020
• The reimbursable status of an expense sheet is incorrect07 Jan 2019
• Report data doesn’t update when I change settings04 Jan 2019
• Why is a user not available in the Resources page?21 Oct 2014
• Why is a user not available to add to a project team?21 Oct 2014
• A project or task that a user shouldn’t have access to is available in their timesheet29 Sep 2017
• Why isn’t a particular task available for time entry?29 Sep 2017
• Why isn’t a certain project available in a user’s timesheet?21 Oct 2014
• A project is visible on a user’s timesheet after they were removed from the project team08 Jan 2015
• A project is not available in its team members’ expense sheets07 Jan 2015
• The Team > Approvals menu is missing items24 Sep 2017
• I can’t find the user I want to share a report with24 Sep 2018