Live Remote Assistance

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Replicon Support

How It Works:

Step 1:

Once you are on the phone with one of our Support Representatives, you will be directed to this page after your Support Representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:

You are prompted to download a small virus-free plug-in.

Step 3:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.