MRM Worldwide, an e-Commerce Integrator with annual revenues of over $50 million, offers a full line of internet professional services including business and technology consulting, web site development, online marketing, and customer relationship management. Operating from 13 offices worldwide, MRM Worldwide has worked with over 100 companies such as Microsoft, Coca-Cola, Warner Bros, and Price Waterhouse Coopers.
For MRM Worldwide, being successful means being customer-focused by effectively managing their time and labor resources to best serve the multiple clients they are working with at any one time. Achieving this success proved to be quite a challenge without the right management tools in place.
Prior to Web TimeSheet, MRM Worldwide used in-house spreadsheet templates for project management and client billing. Using this process, MRM Worldwide found that managing time and labor resources was very informal, highly paper intensive and lacked control. Employees had no way to effectively track time to projects, while supervisors and managers had no means to efficiently collect and use information in a timely manner. The process was both time consuming and frustrating for employees, and a barrier to enabling MRM Worldwide to maximize their organizational effectiveness. With a growing demand for customer driven e-business solutions, MRM Worldwide began to look for a system to simplify business processes, improve productivity, and enhance customer relations.
“Employees had no way to effectively track time to projects, while supervisors and managers had no means to efficiently collect and use information in a timely manner. ”
After evaluating several competitors’ products, MRM Worldwide selected Replicon’s Web TimeSheet as the best solution to meet their needs. Web TimeSheet was cost-effective, easy to use and offered more functionality than competing products. By streamlining processes and providing an easy to use application, Web TimeSheet delivered a noticeable improvement in productivity as well as customer and employee satisfaction. Project time and task information could now be processed quickly and effortlessly.
“By streamlining processes and providing an easy to use application, [Replicon] delivered a noticeable improvement in productivity as well as customer and employee satisfaction. ”
- Simplified business processes enabled more effective service to customers
- Project time and task information now be processed quickly and effortlessly
- Noticeable improvement in productivity as well as customer and employee satisfaction
"Replicon is easy to use and implement and has increased employee productivity throughout our organization. Managers and project leaders now have access to critical project information at the touch of a button."
Systems Administrator, MRM Worldwide