Billable project hours are being categorized as non-billable
If a project's hours were mistakenly categorized as non-billable, check for the following issues:
The Billing Type field is set to Non-Billable for the project
The Time & Expense Entry field is set to Non-Billable (for Time & Material projects)
The project team member isn't assigned billing rates (for Time & Material projects)
The Time & Expense Entry field is set to Non-Billable at the task level
The team member selected Non-Billable as the billing type during time entry
The team member copied an entry set to Non-Billable from a previous timesheet, and failed to update it
Once you've discovered and addressed the source of the problem, you can correct the billable status of the hours. To do this:
Reopen the timesheet if it's closed.
Update the affected hours to Billable.
Save and submit the timesheet, as appropriate.
Setting up your project for billing
How do I edit items before approving them?
Editing or submitting time on behalf of a report
Correcting an item
We created a project using the wrong billing type. How do we change this?