Billable project hours are being categorized as non-billable

If a project's hours were mistakenly categorized as non-billable, check for the following issues:

  • The Billing Type field is set to Non-Billable for the project
  • The Time & Expense Entry field is set to Non-Billable (for Time & Material projects)
  • The project team member isn't assigned billing rates (for Time & Material projects)
  • The Time & Expense Entry field is set to Non-Billable at the task level
  • The team member selected Non-Billable as the billing type during time entry
  • The team member copied an entry set to Non-Billable from a previous timesheet, and failed to update it

Once you've discovered and addressed the source of the problem, you can correct the billable status of the hours. To do this:

  1. Reopen the timesheet if it's closed.
  2. Update the affected hours to Billable.
  3. Save and submit the timesheet, as appropriate.

Related topics

Setting up your project for billing
How do I edit items before approving them?
Editing or submitting time on behalf of a report
Correcting an item
We created a project using the wrong billing type. How do we change this?