Allowing a client to approve timesheets and expenses before billing

You can allow representatives of a client to approve the time and expenses that members of your organization submit against that client's projects. This feature is useful if you want clients to approve project hours before billing, when they can be easily corrected. A client representative can log in to Replicon just like any other user, but their access is limited to approving their own project data only.

Client representatives can only approve time if your organization is using the Standard legacy timesheet format or configurable timesheets using the new product suite. Client reps cannot view or approve time punches.

Setting up a client representative

To set up a client representative, an administrator:

1. Ensures a Client Representative permission set is available and its permissions meet your requirements.
2. Creates a user and assigns them the Client Representative permission set.

3. Includes a Client Representative role in approval paths assigned to that client's projects' teams.

Then, a project manager:

1. Assigns the Client Representative to the client they represent.
2. Assigns the Client Representative to projects whose time you want them to approve.
3. Gives them their Replicon access information, and ensures they understand how to approve time.

Assigning a client representative to a client

To assign a client representative to a client:

1. Go to Clients.
2. Select the name of the client you want to assign a representative to.
3. Click the  button located in the top, right-hand corner of the page, and select Client Representatives from the drop-down that displays.

4. Click the Add Client Representative field, and select a user.

5. Click the + Add button.

6. Click Save.

The client representative you added is now available to assign to projects for that client.

Assigning a client representative to a project

To assign a client representative to a project:

1. Go to Projects > Projects.
2. Select the name of the project you want to add a client representative to.
3. Click the Project Info button located in the upper, right-hand corner of the page.

4. Select a name from the Client Representative field.

5. Click Save.

The selected client representative will now be sent hours entered against that project to approve provided Client Representative is included in the approval path assigned to the project’s resources.

FAQs

Can we assign a client rep approver for multi-client projects?

No, client rep approvers don't work with cost allocation or bucket projects.

Will the client representative see the entire timesheet or expense sheet when approving?

They can only see data entered against projects to which they are assigned. You can update their permission set, choosing whether they can view billing info in timesheets, or if they can only view billable items in expense sheets.

Can we add client representatives to the project team? Can they act as project managers?

This type of user cannot be added to project teams and cannot be assigned as project managers, unless you give them other project permissions.

Does it cost extra to give a client representative access to Replicon?

Consult your Replicon sales rep for pricing details.

Related links

Client representative approvals (video)
Setting up a project
Setting up a client
How approvals work
Setting up approvals