I can't log in to my account

Click the links below for tips on resolving common login issues. If you continue to encounter problems, contact your organization’s Replicon administrator for help.

• I don’t know where to log in
• I don’t know the format used for my company name
• I don’t know my user name
• I can’t remember my password
• An Account Locked message displays on the login page
• When I try to log in, an error message displays

• I reset my password and received a Password Reset Request Problem email

• System is Temporarily Unavailable displays on the login page

• When I log in, You do not have any permissions or templates displays, and I am logged out
• When I try to log in to my company's sandbox instance, I'm redirected to our production instance

I don’t know where to log in

Most users log in at https://login.replicon.com.

If you can’t log in to Replicon from this page, confirm that you are entering the correct login credentials –company name, user name, and password – and that you are not a single sign-on (SSO) user.

What is single sign-on (SSO)?

Single sign-on means you use one password to access multiple applications. If you log in to your company system using corporate credentials, or a Google or Intuit or other third-party account, then access multiple applications without entering credentials, you’re probably using single sign-on.

If your organization uses a single sign-on authentication method, you shouldn’t need to enter credentials on the Replicon login page.

If a Google or Intuit SSO other third-party provider icon appears on the login page, click the appropriate icon to access Replicon.

Or, use the direct link your organization provided you with.

I don’t know the format used for my company name

To log in, you’ll need to enter your company name exactly as it is formatted for use with Replicon.

If you can’t remember how it’s formatted, you can try entering different variations of your organization’s name:

• Ensure the name has no spaces – company names never include spaces
• Try including, for example, Ltd or Inc.
• Try appending Gen3 or G3 to the beginning or end of the name

If you can't figure it out, talk to your company’s Replicon administrator or to your supervisor. They should know the exact formatting to use.

I don’t know my user name

Your user name is typically some version of your name, often using the format firstname.lastname or firstinitial.lastname. Or, it could be your email address.

If you have your company name and your email address used in Replicon, we can send you your user name. Refer to I forgot my user name / password for more information.

I can’t remember my password

If you can’t remember your password, you can reset it using the Forgot Password? link. Refer to the I forgot my user name / password topic for more information.

An Account Locked message displays on the login page

If you see a message like this above the login fields, it will likely tell you how long the lockout will last – the time remaining will count down.

If the message says to contact your administrator, you’ll need to let your Replicon admin know you’ve been locked out. They will be able to re-enable your account.

You may be able to log in by resetting your password.

When I try to log in, an error message displays

See the table below for possible error messages that may display during password reset, and how to handle each.

I reset my password and received a Password Reset Request Problem email

If you receive this message, the email address you entered when you reset your password may not match the one recorded in Replicon. You can therefore try resetting the password again, using a different email address.

If an alternate email doesn’t work, contact your Replicon administrator to confirm what email address is entered in your Replicon user profile and attempt to reset your password using that email address.

If you are still unsuccessful, ask your administrator to set a new password in your user profile and provide it to you.

System is Temporarily Unavailable displays on the login page

The System is Temporarily Unavailable message displays when Replicon is down due to either scheduled maintenance or, in rare cases, an unplanned server outage.

If the outage is due to planned maintenance, the login page should indicate when the system will be available again. If the outage is unplanned, contact your organization’s Replicon administrator for details. They can contact Replicon Support for information on when access will resume.

When I log in, You do not have any permissions or templates displays, and I am logged out

This message displays if your account hasn't been set up with the required permissions or templates. If this occurs, contact your organization's Replicon administrator so they can update your account's settings.

When I try to log in to my company's sandbox instance, I'm redirected to our production instance

For most customers, this is likely the result of a cacheing issue. Try clearing your cache, and if you're still misdirected, contact Replicon Support.

If this occurs and you're using SSO in your production environment, before requesting re-creation of your sandbox or trial instance, please follow these steps:

1. Ensure you have an administrator profile that uses a non-SSO login, using your sandbox/trial credentials, in your production instance.

2. Log in to your sandbox/trial environment, and configure a separate SSO for that instance.

Related links

Logging in to Replicon
I forgot my user name / password
How do I log in if I use a third-party app like Intuit or Google to authenticate?
Using single sign-on with Replicon
What does 2-Step Verification mean when I'm logging in?