Error: ‘Unable to login. Please contact your Administrator’ while accessing Web TimeSheet using SAML.
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When accessing the SAML URL, the system is authenticating the user correctly and re-directing the user to Web TimeSheet. However, the login page displays an error as Unable to login. Please contact your Administrator
This error normally occurs when either the user name (Windows User Name) does not exist or is incorrectly setup in the Web TimeSheet database and the system cannot find the user, or the server hosting the SAML application is out of sync with the Internet Time Server.
The administrator or a user with Admin rights need to verify that the employee is setup correctly in Web TimeSheet, and the user name of the employee matches with that of the Windows User Name. Also, the Authentication Type needs to be set to SAML.