Monitoring the status of your CloudClocks

If you’re a CloudClock administrator, you can monitor the status of your clocks using the Administration > System and Security > Manage CloudClocks page in Replicon. You can use this page to view a clock's online status, unsent punches, and current app and OS versions, among other things. You can also use this page to disable clocks.

Checking CloudClock connectivity

It's important to keep your clocks online at all times as this helps prevent sync issues from arising. The Manage Clocks page allows you to see if your clocks are currently online, and to view historical uptime data for each clock.

To see if clocks are currently online, view the Clock Connectivity column. The clock's online status is checked every seven minutes.

To see historical uptime data, click the name of the clock in the Clock Name column. A Clock Details page displays, with an Uptime graph that shows online and offline times. 

You can alter the dates at the top of the page to change the date range that displays.

You can use this graph to confirm that the clock is online when expected. And, if the clock is going offline unexpectedly, you can use this graph to help figure out why that's occurring. Note that uptimes are shown using the clock's time zone.

Refer to CloudClock usage best practices for tips on maintaining connection.

Viewing unsent punches

Unsent punches are punches that haven't yet synced with Replicon. You can see how many unsent punches are currently saved in a CloudClock using the Unsent Punches column of the Manage Clocks page. The clock is checked for unsent punches every seven minutes.

Punches should sync immediately, so if you see that punches aren't syncing, refer to Troubleshooting Replicon issues for more information. You can also access the page by clicking the Troubleshooting button on the Clock Details page.

To view historical data on unsynced punches, click the name of the clock in the Clock Name column. A Clock Details page displays, with an Unsent Punches graph.

You can alter the dates at the top of the page to change the date range that displays.

Note that unsent punches are shown using the clock's time zone.

Disabling CloudClocks

You should disable a Cloudclock that isn't in use. To do this:

  1. Check the Unsent Punches column to confirm no punches are pending transfer to Replicon.
  2. Go to Administration > System and Security > Manage CloudClocks.
  3. Click the link for the clock you want to disable from the Clock Name column.
  4. Click the Disable Clock button.

Once you've disabled a clock, if you want to re-enable it, you'll need to reinstall the app and provision the clock again.

Viewing additional information

Beyond information on connectivity and unsent punches, the Manage Clocks page provides additional information about each clock, such as the device's time zone or type of data connection.

To view additional information, click the  icon in the top right-hand corner of the data table, and enable the columns you wish to view.

FAQs

What OS version should we be using?

We recommend using the latest version of the OS that Replicon has tested for compatibility with the app. The latest version of iOS we've tested is iOS 10.

What's the latest version of the app?

We recommend always using the latest version of the CloudClock app so you receive the latest feature and any critical bug fixes. Check the App store for the latest versions available.

Is there a report that includes the Manage Clocks data?

No, this is a monitoring dashboard that is updated frequently, so this data isn't available in any reports.

Will I be notified if my clock is offline or if I have unsent punches?

Our Support team will send you an email notifying you if one of your clocks is offline or hasn't synced when expected. In the future, we're planning to add functionality that will allow CloudClock administrators to set up their own downtime and sync notifications.

What does Last Update mean?

Last update is the time when Replicon last checked the CloudClock for connectivity and unsent punches.