A user is not receiving email notifications

Looking for help with this feature in Polaris PSA or Polaris PPM? Check out A user is not receiving email notifications in the Polaris help.

Email notifications are controlled at the system level, where the notifications are set up, and at the user level, where notifications are assigned.

If a single user is not receiving notifications, there are a couple of likely reasons for this:

  • Their email address is missing from their Replicon account, or is incorrect
  • Notifications aren’t properly enabled in their account

To address this issue:

  1. Go to Administration > Employees and Organization > Users.
  2. Click the name of the user in question.
  3. Check that their email address is correct.
  4. Select the Notifications menu option (this may be called Email Notifications in your system).
  5. Confirm that all desired notifications are set to On or are enabled.

If this issue is affecting multiple users, please contact Replicon Support.

Related links

Setting up automated notifications
What is a broadcast message?
Adding users and assigning them user profile settings
About the user profile fields
Using data import to mass add, update, and delete data