REPLICON
 
Learn how to set up and maintain Replicon for your users
 

I forgot my password

If you can’t remember your password, you can reset it using the Forgot Password? link. If you run into issues while resetting your password, refer to the following sections for help:

Resetting your password

To reset your password:

  1. On the Replicon login page, select the Forgot Password? link.

Your user name may have a different format than the one in the image above, depending on your system's settings. For example, some organizations format richard.anderson as r.anderson.

  1. Enter your company name and the email address used in Replicon, and click Reset Password.

Within a few minutes, Replicon will send a password reset message to your email account.

  1. Follow the instructions in that message to reset your password.

The password must match certain requirements selected by your system administrator, such as minimum length and character type requirements. If your new password doesn’t meet the requirements, you’ll be shown an error when you try to set it.

Within a few minutes, a confirmation email will arrive that includes your user name, company name, and a login link.

  1. Click the login link and log in using your new password.

If you’ve tried this procedure and still can’t log in, refer to the sections below for troubleshooting tips, or contact your organization’s Replicon administrator. They should be able to reset your password for you.

If you are the administrator and are having problems resetting your password, contact Replicon Support for assistance. Replicon Support can only reset your password if you are the system administrator.

Resolving password reset issues

Refer to the sections below for information on how to resolve issues associated with resetting your password. If you continue to encounter problems, contact your organization’s Replicon administrator for help.

If you are your company’s Replicon administrator and are encountering login issues you can’t resolve, please contact Replicon Support.

I don’t know the format used for my company name

To log in, you’ll need to enter your company name exactly as it is formatted for use with Replicon. If you can’t remember how it’s formatted, you can try entering different variations of your organization’s name:

  • Ensure the name has no spaces – company names never include spaces
  • Try including, for example, Ltd or Inc.
  • Try appending Gen3 or G3 to the beginning or end of the name

If you can't figure it out, talk to your company’s Replicon administrator or to your supervisor. They should know the exact formatting to use.

Replicon Support doesn’t have access to which user names are associated with each company instance, so they can’t help you retrieve your company name.

I don’t know what email address to use

Your reset email is the email address set for you in your Replicon user profile. In almost all cases, this will be your company email address.

If this address doesn’t seem to work, you can try another address or contact your company’s Replicon administrator.

When I try to reset my password, an error message displays

See the table below for possible error messages that may display during password reset, and how to handle each.

Error message

How to handle the error

New password must be at least “X” characters long.

New password must contain letters and numbers.

New Password must contain alpha-numeric characters.

New password must contain at least one upper case and one lower case character.

If you are receiving this error, then the password you created doesn’t meet the security requirements set by your organization’s Replicon Administrator.

To resolve the error, ensure your new password meets the requirements indicated.

“User Name” is not using Internal Authentication

An unexpected error has occurred

You may see one of these errors if you are using single sign-on (SSO) authentication, and do not use a Replicon-specific password. In this case, the password reset option won’t work for you.

Contact your IT department for assistance with resetting your single sign-on password.

I reset my password, but didn’t receive the password reset email

If you tried resetting your password, but no password reset email arrived:

  • Check your junk or spam email folder
  • Check your trash or deleted email folder
  • Search your email for the text “reset your password”

If you still can’t find the email, contact your organization’s Replicon administrator to confirm:

  • You are entering the correct company name
  • The email address you are entering matches the one entered in your Replicon user profile

If you are still unsuccessful, ask your administrator to assign you a new password in your user profile and provide it to you.

I reset my password and received a Password Reset Request Problem email

If you receive this message, the email address you entered when you reset your password may not match the one recorded in Replicon. You can therefore try resetting the password again, using a different email address.

If an alternate email doesn’t work, contact your Replicon administrator to confirm what email address is entered in your Replicon user profile and attempt to reset your password using that email address.

If you are still unsuccessful, ask your administrator to set a new password in your user profile and provide it to you.

Not all users will get an email if they enter the wrong email address. If you don't receive an email, refer to I reset my password, but didn’t receive the password reset email.

FAQs

Can I reset my password if my company uses single sign-on?

No, this option won’t work if you are using single sign-on (SSO) because your password is managed outside of the Replicon system. Contact your IT department for assistance with resetting your single sign-on password.

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