If you’re experiencing issues with your Replicon account, a Replicon representative might ask if they can access your account, so they can troubleshoot the issue.
Before you can allow access, the Support rep will need to give you their email address. Once you have this address, to allow them access:
If you don’t see this option, check that the Manage Remote Support option is enabled in your assigned Administrator permission set.
This field will default to allowing access for one week.
The rep should now have access to your account, for the period defined.
You can click Remove Authorization on this page at any time to revoke access.
With contributions from Javed Shaik