Scenario:
Using the Firefox browser in Apple computer (Macintosh Operating System), after the Excel button is clicked on the report, it saves it in an XML format. This file after being saved is not compatible with MS Excel and therefore it is unable to view the data using Excel.

Resolution:
In the Firefox browser, locate the tab called Firefox.

  • Click the Firefox tab
  • Click Preferences?.
  • From the list under the settings, go to the option that says Excel.
  • Change the action to Open with Microsoft Excel?,
  • Close this Preferences pop up and retry opening the report in Excel.