Services and Support
We know that great time tracking software needs to be much more than just easy-to-use. It needs to be backed up with help whenever you need it, and with services that tailor it to your business. We deliver both.
I am very impressed with your software and your company. Your sales and support was excellent. Technical support is very responsive. Implementation was a snap.
David Vliet, Vice President
Live Support 24x7x365
Live support round the clock. Get the help you need, when you need it.
Proven, flexible configuration. Get up and running quickly so you can see fast time to value.
Dedicated Customer Success
Single point of contact. Get optimal value from our solutions as your business grows.
Our team of highly experienced implementation specialists uses an innovative approach to ensure your rollout stays on schedule, on budget, and in-line with your business needs. Our three tiers of implementation allow you to personalize your experience to meet your unique business requirements. Whether you need end-to-end support to get up and running or prefer to do it on your own, we provide you the help you need to start using the system and see a positive impact on your business. Read More
Our Global Support team is available 24x7x365 to ensure you get the help you need, when you need it. There’s always a real person available to assist you. Whether you call our support line, send an email, or request help directly through our website, we will respond quickly and efficiently, closing 95% of cases within the same day. Customers worldwide benefit from our operational efficiency; we take your concerns seriously, and efficiently address any issues so you can focus on your business.
If you want our assistance to bring your users up to speed, we will work with you to identify the most effective training program for your organization. Our training specialists offer in-depth "train-the-trainer" sessions, end-user training and online tutorials to facilitate a rapid transition to your chosen solution.
Your success = our success, and we are 100% committed to making sure you get the most out of our solutions. Because your needs change as your business grows, we provide you with a dedicated Customer Success Manager to work with you in the long-term, adapting our solutions to meet your evolving requirements.