Best Practices Guide for Better Management of IT Services

How to gain a competitive advantage by turning your IT services group into a strategic business partner
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This ebook explores:

How time allocation affects the quality of IT Services

How to best create and stick to project timelines

Best practices for budget and expense management

Inside this ebook

Today more than ever, information technology (IT) services teams play an integral role within enterprises, often as a shared services function for internal business units. Given the importance of technology for enabling corporations to operate in a global and connected world, it is likely that your group is under extreme pressure to align IT services with ever-changing business goals in order to deliver efficient and high-quality end user experiences.


This eBook explores best practices you can adopt to provide the transparency needed to position your team as a strategic business partner for your internal clients and to ensure the continued delivery of exceptional services.


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