Best Practices Guide for Better Management of IT Services
How to gain a competitive advantage by turning your IT services group into a strategic business partner
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Today more than ever, information technology (IT) services teams play an integral role within enterprises, often as a shared services function for internal business units. Given the importance of technology for enabling corporations to operate in a global and connected world, it is likely that your group is under extreme pressure to align IT services with ever-changing business goals in order to deliver efficient and high-quality end user experiences.
This eBook explores best practices you can adopt to provide the transparency needed to position your team as a strategic business partner for your internal clients and to ensure the continued delivery of exceptional services.