Time tracking for incident management
Find out what incidents are costing you in terms of employee time and expense. After all, incidents happen. But with the right connected tools, you can minimize the impact.
Get access to a fast, automated system that captures and records all time spent on incidents
Provide more accurate and reliable tracking of incidents as they progress without manual and double data entry
Gain visibility into utilization and costs of support staff by easily categorizing similar incidents for reporting
Eliminate time-consuming manual and double data entry while also reducing errors. Seamless syncing from ServiceNow to Replicon ensures that data is accurate and timely for streamlined project execution.
Access up-to-date project progress in ServiceNow from Replicon. Users can view detailed project status information and report on actual versus estimated time and cost data for informed decision-making.
Analyze where support staff spend their time. With complete visibility, you can see exactly which business units and categories of incidents your support team is spending time on and determine how to best manage support resources and improve service delivery.