SSAE 18 is the de-facto industry certification for service providers in the United States, and examines both the design of our internal controls, as well as the effectiveness of those controls over a long period of time.
We undergo bi-annual SSAE 18 audits to ensure we have the proper controls and processes in place to deliver on our service commitment and keep your data safe.
We’ve implemented a number of controls within our applications to ensure all data remains fully secure including:
To protect your data from outside threats, we have firewalls in place to separate our application network from outside traffic. In addition, anti-virus software detects and prevents transmission of data or files that contain certain virus signatures.
Detailed disaster recovery procedures ensure you can always access your data — even if a service location becomes inoperable. They include:
All of our data centers are fully secure, ensuring only authorized personnel can access them. Electronic key card and biometric scanning are in place, as well as digital surveillance to track and record all activities. Each location is monitored 24 hours per day, 7 days per week by onsite security staff and/or alarms, to prevent unauthorized entry and alert local police of intruders.
All hardware in our data centers is fully protected with multiple heating, ventilation and air-conditioning (HVAC) units to regulate temperature and humidity. Servers are housed on racks to minimize impact of localized flooding.
We ensure continuous uptime with redundant power supplies, which use a combination of uninterrupted power supply (UPS), generators or battery backup.