I forgot my user name / password

If you can’t remember your password, you can reset it using the Forgot your Password or User Name? link. You can also use this link to retrieve your user name, if you've forgotten it. 

If you run into issues while resetting your password, refer to the following sections for help:

• I don’t know the format used for my company name
• I don’t know what email address to use
• When I try to reset my password, an error message displays
• I reset my password, but didn’t receive the password reset email
• I reset my password and received a Password Reset Request Problem email

 

Resetting your password or retrieving your user name

If you have a valid Replicon company name and email address, you can reset your password or retrieve a forgotten user name.

To do this:

1. On the Replicon login page, select the Forgot your Password or User Name? link.

2. Enter your company name and the email address used in Replicon, and click Reset Password or Send User Name, depending on what you're trying to do.

To finish resetting your password:

3. Follow the instructions in the message.

4. Click the login link and log in using your new password.

If you’ve tried this procedure and still can’t log in, refer to the sections below for troubleshooting tips, or contact your organization’s Replicon administrator. They should be able to reset your password for you.

 

Resolving password reset issues

Refer to the sections below for information on how to resolve issues associated with resetting your password. If you continue to encounter problems, contact your organization’s Replicon administrator for help.

I don’t know the format used for my company name

To log in, you’ll need to enter your company name exactly as it is formatted for use with Replicon. If you can’t remember how it’s formatted, you can try entering different variations of your organization’s name:

• Ensure the name has no spaces – company names never include spaces
• Try including, for example, Ltd or Inc.
• Try appending Gen3 or G3 to the beginning or end of the name

If you can't figure it out, talk to your company’s Replicon administrator or to your supervisor. They should know the exact formatting to use.

I don’t know what email address to use

Your reset email is the email address set for you in your Replicon user profile. In almost all cases, this will be your company email address.

If this address doesn’t seem to work, you can try another address or contact your company’s Replicon administrator.

When I try to reset my password, an error message displays

See the table below for possible error messages that may display during password reset, and how to handle each.

I reset my password, but didn’t receive the password reset email

If you tried resetting your password, but no password reset email arrived:

• Check your junk or spam email folder
• Check your trash or deleted email folder
• Search your email for the text “reset your password”

If you still can’t find the email, contact your organization’s Replicon administrator to confirm:

• You are entering the correct company name
• The email address you are entering matches the one entered in your Replicon user profile

If you are still unsuccessful, ask your administrator to assign you a new password in your user profile and provide it to you.

I reset my password and received a Password Reset Request Problem email

If you receive this message, the email address you entered when you reset your password may not match the one recorded in Replicon. You can therefore try resetting the password again, using a different email address.

If an alternate email doesn’t work, contact your Replicon administrator to confirm what email address is entered in your Replicon user profile and attempt to reset your password using that email address.

If you are still unsuccessful, ask your administrator to set a new password in your user profile and provide it to you.

 

FAQs

Can I reset my password if my company uses single sign-on?

No, this option won’t work if you are using single sign-on (SSO) because your password is managed outside of the Replicon system. Contact your IT department for assistance with resetting your single sign-on password.