If you can’t remember your password, you can reset it using the Forgot your Password or User Name? link. You can also use this link to retrieve your user name, if you've forgotten it.
If you run into issues while resetting your password, refer to the following sections for help:
If you have a valid Replicon company name and email address, you can reset your password or retrieve a forgotten user name.
To do this:
You can include your company name here; it will be copied to the next page.
Your user name may have a different format than the one in the image above, depending on your system's settings. For example, some organizations format richard.anderson as r.anderson.
Within a few minutes, Replicon will send a message to your email account with your user name or with instructions for resetting your password.
To finish resetting your password:
Your new password must match format requirements specified by your system administrator, such as minimum length and character type requirements. If your new password doesn’t meet the requirements, you’ll be shown an error when you try to set it.
Within a few minutes, a confirmation email will arrive that includes your user name, company name, and a login link.
If you’ve tried this procedure and still can’t log in, refer to the sections below for troubleshooting tips, or contact your organization’s Replicon administrator. They should be able to reset your password for you.
If you are the administrator and are having problems resetting your password, contact Replicon Support for assistance. Replicon Support can only reset your password if you are the system administrator.
Refer to the sections below for information on how to resolve issues associated with resetting your password. If you continue to encounter problems, contact your organization’s Replicon administrator for help.
If you are your company’s Replicon administrator and are encountering login issues you can’t resolve, please contact Replicon Support.
To log in, you’ll need to enter your company name exactly as it is formatted for use with Replicon. If you can’t remember how it’s formatted, you can try entering different variations of your organization’s name:
If you can't figure it out, talk to your company’s Replicon administrator or to your supervisor. They should know the exact formatting to use.
Replicon Support doesn’t have access to which user names are associated with each company instance, so they can’t help you retrieve your company name.
Your reset email is the email address set for you in your Replicon user profile. In almost all cases, this will be your company email address.
If this address doesn’t seem to work, you can try another address or contact your company’s Replicon administrator.
See the table below for possible error messages that may display during password reset, and how to handle each.
|
Error message |
How to handle the error |
|---|---|
|
New password must be at least “X” characters long. New password must contain letters and numbers. New Password must contain alpha-numeric characters. New password must contain at least one upper case and one lower case character. |
If you are receiving this error, then the password you created doesn’t meet the security requirements set by your organization’s Replicon Administrator. To resolve the error, ensure your new password meets the requirements indicated. |
|
“User Name” is not using Internal Authentication An unexpected error has occurred |
You may see one of these errors if you are using single sign-on (SSO) authentication, and do not use a Replicon-specific password. In this case, the password reset option won’t work for you. Contact your IT department for assistance with resetting your single sign-on password. |
If you tried resetting your password, but no password reset email arrived:
If you still can’t find the email, contact your organization’s Replicon administrator to confirm:
If you are still unsuccessful, ask your administrator to assign you a new password in your user profile and provide it to you.
If you receive this message, the email address you entered when you reset your password may not match the one recorded in Replicon. You can therefore try resetting the password again, using a different email address.
If an alternate email doesn’t work, contact your Replicon administrator to confirm what email address is entered in your Replicon user profile and attempt to reset your password using that email address.
If you are still unsuccessful, ask your administrator to set a new password in your user profile and provide it to you.
Not all users will get an email if they enter the wrong email address. If you don't receive an email, refer to I reset my password, but didn’t receive the password reset email.
No, this option won’t work if you are using single sign-on (SSO) because your password is managed outside of the Replicon system. Contact your IT department for assistance with resetting your single sign-on password.