Click the links below for tips on resolving common login issues. If you continue to encounter problems, contact your organization’s Replicon administrator for help.
If you are your company’s Replicon administrator and are encountering login issues you can’t resolve, please contact Replicon Support.
Most users log in at https://login.replicon.com.
If you can’t log in to Replicon from this page, confirm that you are entering the correct login credentials –company name, user name, and password – and that you are not a single sign-on (SSO) user.
Single sign-on means you use one password to access multiple applications. If you log in to your company system using corporate credentials, or a Google or Intuit or other third-party account, then access multiple applications without entering credentials, you’re probably using single sign-on.
If your organization uses a single sign-on authentication method, you shouldn’t need to enter credentials on the Replicon login page.
If a Google or Intuit SSO other third-party provider icon appears on the login page, click the appropriate icon to access Replicon.
Or, use the direct link your organization provided you with.
To log in, you’ll need to enter your company name exactly as it is formatted for use with Replicon. If you can’t remember how it’s formatted, you can try entering different variations of your organization’s name:
If you can't figure it out, talk to your company’s Replicon administrator or to your supervisor. They should know the exact formatting to use.
Replicon Support doesn’t have access to which user names are associated with each company instance, so they can’t help you retrieve your company name.
Your user name is typically some version of your name, often using the format firstname.lastname or firstinitial.lastname. Or, it could be your email address.
If you have your company name and your email address used in Replicon, we can send you your user name. Refer to I forgot my user name / password for more information.
Replicon Support doesn’t have access to which user names are associated with each company instance, so they can’t help you retrieve your user name.
If you can’t remember your password, you can reset it using the Forgot Password? link. Refer to the I forgot my user name / password topic for more information.
If you see a message like this above the login fields, it will likely tell you how long the lockout will last – the time remaining will count down.
If the message says to contact your administrator, you’ll need to let your Replicon admin know you’ve been locked out. They will be able to re-enable your account.
You may be able to log in by resetting your password.
See the table below for possible error messages that may display during password reset, and how to handle each.
|
Error message |
How to handle the error |
|---|---|
|
Your Account is Disabled. Please contact your internal Replicon Administrator for assistance. |
Contact your organization’s Replicon administrator |
|
Please login to continue |
If you keep receiving this message every time you attempt to log in:
Then try logging in again. |
The System is Temporarily Unavailable message displays when Replicon is down due to either scheduled maintenance or, in rare cases, an unplanned server outage.
If the outage is due to planned maintenance, the login page should indicate when the system will be available again. If the outage is unplanned, contact your organization’s Replicon administrator for details. They can contact Replicon Support for information on when access will resume.
This message displays if your account hasn't been set up with the required permissions or templates. If this occurs, contact your organization's Replicon administrator so they can update your account's settings.
This is likely the result of a cacheing issue. Try clearing your cache, and if you're still misdirected, contact Replicon Support.