Service Delivery Management
Simplify Project Tracking
- Set up projects with complex work breakdown structures based on your needs.
- Enable your project managers to define and initiate processes for budget, estimates, costs, resource allocation, skills, chargeability, and utilization.
- Align PMs, consultants, and finance on a single source of truth with a collaborative platform.
- Get real-time visibility into project metrics and complete control over delivery.
Unify Client Management
- Create and manage clients and capture any needed details.
- Easily associate projects with clients to get a consolidated view of all client-specific work.
- Access real-time metrics like client billings, profitability, and more to better assess your relationships.
- Use historical service information and select your customers intelligently.
- Customize your timesheets to capture project information the way you need it.
- Track all billable and nonbillable hours by client projects and get real-time visibility into status.
- Add comments and other information to give better context to your project managers and clients.
- Define approval workflows to include project managers, clients, and other stakeholders.
- Easily submit and approve time and expenses from anywhere, anytime.
- Manage delivery with real-time visibility and maximize your professional services business profitability.
- Account for 100% of your resources time, even when they’re on-the-go.
Intelligent Project Notifications and Alerts
- Use our library of alerts and notifications to reduce manual check-ins on projects and tasks.
- Keep your project resources and managers informed about actions needed.
- Create custom notifications to get your service teams to act in a timely manner.
- Manage your time, projects, clients, and billing specific processes in real-time.
Manage Resource Utilization and Skills
- Get complete visibility into global resource utilisation and availability.
- Track and manage project resource skill sets to make intelligent resourcing decisions.
- Filter resources based on a number of parameters and easily allocate them to projects.
- Achieve increased consultant utilisation with real-time visibility and control.
Billable Hour Targets
- Drive corporate and department-level profitability targets down to an individual level and set up required billable hours.
- Roll up individual hours to a group or business unit to track performance in real-time.
- Make provisions for reduced work hours and other exceptions using billability metrics.
- Get complete control over profitability at all levels in your organization.
Resource Availability and Time Off*
- Create time off policies with professional services automation for your business.
- Get real-time visibility into resource availability to manage project allocations with confidence.
- Empower your project resources and project managers with self-service capabilities to reduce administrative overheads.
* Available with our TimeOff add-on
Enjoy Comprehensive Project Accounting
- Manage financial controls on all projects – budgets, estimates, costs, margins, WIP, billings, bookings etc. with ease.
- Gain full visibility into project financial health in real-time.
- Track business objectives and outcomes at the project-level.
- Manage billing issues upstream before they percolate downstream resulting in unhappy customers.
- Track project status in real-time with instant updates from your resources.
- Understand projects and tasks that are ready to be billed for every client.
- Improve visibility into cash flows and reduce billing lead times.
Model Your Accounting Processes
- Utilize our powerful embedded BPM engine to create flexible models and orchestrations.
- Handle end-to-end business processes from project initiation through end-of-life.
- Facilitate and manage exceptions with our embedded collaboration engine.
Replicon’s solution provides financial workflows, insights, and control on professional services delivery for various personas within the organization:
Project Managers can view which of their projects are on track, their profitability, progress towards reaching margin goals, billing status, and Billings compared to WIP, budgets, and estimates.
Finance Managers can view which clients and projects are ready for invoicing, payment reconciliations, revenue recognition, and AR forecasting. Revenue recognition leverages a shared data model and sources for accurate revenue forecasting and realization with support for industry standard revenue recognition standards – ASC 606 and IFRS 15.
Billing Managers can view client and project billing status, Billings compared to budgets & estimates, billing contract enforcement, and compliance.
Create and Manage Billing Contracts
- Model different billing rates, billing engagements, and complex contracts with a flexible system.
- Create any billing contract and enjoy unlimited terms or clauses.
- Manage for fixed, T&M, milestone, custom contracts and contract lifecycles.
- Handle contract term changes and effectivity dates with an event-driven platform.
- Transform contract terms to billable data in real-time with a powerful billing generator.
Liberate Your Billing Processes
- Transform contract terms to billable data in real-time with a powerful billing generator engine.
- Handle consolidation, amendments, routing for billing approvals, billing data integration to ERP, invoice generation, and payment or receipt reconciliation from our platform.
- Align delivery and finance teams using our collaborative platform based on a system of work done.
- Gain persona-based data visibility and control over billing information by end user, PM, Billing Manager, and Finance.
Account For Project Expenses
- Create and manage unlimited expense policies based on your clients’ needs.
- Track expenses in real-time and associate them with projects and clients to get full visibility into complete billing.
- No more lost receipts – capture pictures of receipts and attach them to corresponding expense entries.
- Easily manage multiple currencies and exchange rates with tax amounts.
- Manage customer invoices with our built-in invoicing engine.
- Consolidate invoice items at various levels (Customers, Project, Time Periods) to generate invoices.
- Factor in discounts and add ad-hoc invoice lines.
- Get support for multiple invoice templates.
- Reconcile payments & integrate with ERP.
End-to-end Revenue Managed
- Leverage revenue recognition built as an extension of the billing and invoicing platform.
- Get support for industry standard revenue recognition standards – ASC 606 and IFRS 15.
- Quickly reconcile revenue with contracts, WIP, and billing.
- Generate accurate revenue forecasts and plan out your future.
- Use historical information to select your customers intelligently.
- Automatically pull and plan for projects from your CRM.
- Set up complex work breakdown structures & come up with accurate costs, margins and billing information.
- Generate accurate project timelines and resource requirements to meet profit metrics.
- Plan for resources and skills needed to meet your project pipeline requirements.
- Assign “placeholders” to pending projects to effectively account for resource requirements, without having to allocate a specific resource.
- Generate resource forecast reports to gain visibility into the future availability of your consultants.
- Analyze resource availability by skillset to proactively hire or retrain resources and meet future demand.
Ensure Global Scalability
- Organize your project resources for better security, access, and visibility into your company’s critical information.
- Restrict administrators from viewing or editing users outside of their project groups.
- Enjoy complete flexibility to customise organisational hierarchy as per business requirements.
- Administer local business policies from a central location.
- Choose languages based on where your employees are and eliminate translation needs.
Advanced Reporting and Analytics
- Gain real-time visibility and control over critical metrics like WIP, utilization, margins, etc.
- Use powerful, dynamic charts and dashboards to get the big picture.
- Customize the reports to match your organisation’s needs.
- Real-time information about projects, clients, and resources enables you to make decisions in-the-now.
- Quickly and easily integrate Replicon with any CRM, ERP, PM, HRMS system that your business uses.
- Share critical employee time intelligenceTM data with your ecosystem to enable project and resource planning, billing, and revenue recognition.
- Easily implement, deploy, and upgrade with turnkey and seamless cloud-based integrations.