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One user From Web TimeSheet does not receive email notifications

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This article is part of the Replicon Gen2 knowledge base. If you’re looking for information on Replicon Gen3, which is the latest version of Replicon, please visit:

https://www.replicon.com/help/

Scenario:
One specific user is not getting the email notifications, however all other users are getting notifications.

Cause:
Exchange Server Intelligent Message Filter provides server-side message filtering,

Resolution:

Check the Exchange Server if the user has set up email filters to block the emails from the WTS application.
Disable Exchange Server Intelligent Message Filter in Exchange Server. Emails will start triggering.
For more information follow the steps listed in the article given in the link (https://campus.barracuda.com/product/emailsecuritygateway/knowledgebase/501600000013TKsAAM/how-can-i-disable-my-spam-controls-on-my-microsoft-exchange-server/)