Summary:
The following error message occurs when trying to add a new user to Web TimeSheet.
"User name already exists"

Cause:
The login name is the unique identifier of a user in Web TimeSheet. A user cannot have the same login name as any other user in Web TimeSheet. Users can have the same First Name, Last Name and Employee ID but their login names must be unique.

Resolution:
Assign a different login name to the new user.

Scenario:
The administrator looks for the other user who has the same login name as the new user and could not find the user in the List Users page, in Web TimeSheet. There are two user lists in the List Users page, one is the Enabled list and the other is the Disabled list. The user may have been disabled and could be found in the disabled users list.

To view the list of disabled users in Web TimeSheet, follow the steps given below:

  • Log into Web TimeSheet as the administrator.
  • Select Administration from the top menu bar.
  • Select Users from the left pane, under the Users/Departments category.
  • Choose Disabled from the Display drop-down list, located at the right side above the users list in List Users page.
  • You can use the Search feature at the bottom of the page to list users with the same First Name and Last Name.

You now will be able to see all the disabled users in Web TimeSheet. Once you are able to locate the same login name, you can modify the existing login name so that you can reuse the same login name for another user in Web TimeSheet. If you are still unable to find the user in the disabled users list, then the user is an external user and could be found in the External Users list. The List Users page consists of two tabs, the Users tab and the External Users tab.

To view the list of external users in Web TimeSheet, follow the steps given below:

  • Select the Administration tab at the top menu bar.
  • Select Users from the left pane, under the Users/Departments category.
  • Click the External Users tab from the List Users page.
  • Choose Disabled from the Display drop-down list, located at the right side above the users list in List Users page.
  • You can use the Search feature at the bottom of the page to list users with the same First Name and Last Name.

Once you are able to locate the same login name, you can modify the existing login name so that you can reuse the same login name for another user in Web TimeSheet.