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The internal e-mail address, is generally the user's official e-mail address, whereas the external e-mail address can be the user's official e-mail address or a personal e-mail address like Gmail, Yahoo Mail, Hotmail etc. that is convenient for the user to access anywhere (Some organizations limit official e-mail access to within their network only).
An external e-mail address is mainly used for two reasons:
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Offline Timesheet
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Offline Expense Sheet
Related Items:
Understanding Offline Timesheet & its benefits.
