CUSTOMER ZONE

Scenario:
A Project Leader or a Web TimeSheet administrator might edit project to make changes within the Project. This article talks about the reasons why the Project Leader/administrator who is editing the project is unable to see Role/Rates in the Project.

Cause:
There are 2 reasons why Roles/Rates option is not available under Projects Setup:

• Use billing information feature under Usage section in the System Preferences is not enabled. In this case, Roles/Rates option under Projects Setup will not be available for all the users.
• View option for Roles under Projects settings is not enabled in the user’s Permissions. In this case, Roles/Rates option will not be available only for the users who are associated with that specific Permissions.

Resolution:

Steps to enable Use billing information:

• Log into Web TimeSheet with administrative privileges.
• Click on Administration tab from the top menu.
• Under System click System Preferences from the side menu.
• Scroll down to the Usage segment and enable Use billing information feature.
• Click on Save.
   

Steps to enable View option for Roles under Permissions:

• Log into Web TimeSheet with administrative privileges.
• Select Administration from the top menu, and then select permissions under Users/Departments in the side menu.
• Click the Edit button beside the permission, assigned to the user.
• Expand Projects. Select View option for Roles.
• Click Save. Log off and Log back on to Web TimeSheet for the changes to take effect.