CUSTOMER ZONE

Issue:
User is displayed two or more times in the 'User' list up on selecting 'Include sub-department' at the Company level, while in the user's profile only primary department assignment is seen.

Cause:
This occurs because one or more department(s) that the user is assigned to is/are disabled. Disabled department will not show up with in the user profile.

Resolution:

• Log into Web TimeSheet with Administrative privileges.
• Click on Administrator tab, and click on Departments under the Users/Departments section? in the side menu.
• Click the Edit button beside the Disabled Department.
• Select the option Enable and click on Save.
• Now navigate to the user profile.
• Click on Users under Users/Departments.
• Edit the user.
• Under Access tab click on the Edit button beside Additional Departments.
• Uncheck the boxes beside additional departments which are not required and click on Save.

To disable a department:

•  Click on Administrator tab
• Click on Departments under Users/Departments.
• Click the Edit button beside the chosen department or double click on the name of the department.
• Uncheck the option Enable and click on Save.