Scenario:
A user has an Approval path setup for booked Time Offs. However, the booked Time Off is not being received by the appropriate approver.

Cause:
The time off approver type used in the approval path was set to a specific user role and had a different user as the approver.

Resolution:
Changing the specific user to the appropriate approver will fix the issue.

Please follow the steps below to add a Time Off Approver Type with the role as a specific user:

  • As an administrator, click on the administrator tab and then click on Approver Type from Approval setup on the left hand side menu in Web Timesheet.
  • Edit the time off type that requires the change
  • Select the option called Specified User from the drop down list next to the field name – Role.
  • Choose the appropriate User from the drop down next to User.
  • Recheck the appropriate permissions for the user
  • Click on Save button to save the changes made.
     

If we have added a new approver type with the specific user and if this approver type has to be used in any approval path, do the following:

  • As an Administrator, edit the Approval Path from the approval setup option on the left hand side of the pane after the Administration tab is clicked
  • In the tab Time Off Booking, edit the appropriate Time Off approval path
  • Change the approver type to the new one that is created
  • Save the changes