SUMMARY:
The first time a user logs into Web TimeSheet, the system forces the user to change the initial password. However, a user may have difficulty changing the password due to various reasons.

Some of the common causes that could prevent users from resetting their initial password are listed below:

  • The new password provided is less than 6 characters.
  • The new password is the same as the initial password.
  • The new password does not meet the security requirement parameter setup.

RESOLUTION:
Make sure that the new password is of least 6 characters, is a combination of capital & lower case letters, special characters as well as numbers and is not the same as the initial password provided.