HomeCustomer ZoneSupportUser gets ‘Incorrect Login/Password Combination’ even after resetting the password using the ‘forgot password’ link.

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Summary:
This error occurs when a user has the correct password but had the wrong login name.

To obtain the correct login name, follow these steps:

Login to Web TimeSheet as an administrator
Click on the Administration tab from the top menu.
Click on Users under Shortcuts
Click the Edit button beside the user’s name.
Make a note of the name in the box beside Login Name in the Access Tab.
Provide the Login Name to the user to login with the existing password.