Why does a user’s banked time off shows as ‘0’ (Zero) though there is a valid over time rule enabled for the user?
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A users banked time off may show up as 0(Zero) though there is a valid over time rule enabled for the user. This issue occurs when the users over time rule has an end date to it.
Please follow these steps below to remove the end date on users over time rule and then update the banked time.
Delete the End Date from the over time rule for the user:
Re-open the users timesheet, save and submit it again to refresh the information: