Why none of the External Users’ name is displayed in the Client/Approver drop-down in the project?
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Client/External Approver drop-down displays none of the External Users in the project.
This is because Client/External Approver option wouldn’t be enabled under Project option in the External Users permissions.
Enable Client/External Approver option in the External Users permissions.
The only permission available for External Users is Client Approver permissions.
To enable Client/External Approver option in the Client Approver permission for the External Users:
- Log in to Web TimeSheet as an Administrator.
- Click on Administration icon in the top menu.
- Click on Permissions under Users/Departments from the side menu.
- Click on External Users Tab (Applicable to Project & Billing Edition).
- Edit Client Approver permission.
- Select Client/External Approver option under Projects.
- Click Save.