Viewing and editing substitute users is controlled by the permission assigned by the administrator. View and Edit substitute users permission may be disabled even though you have other administrator level permissions. To enable this permission for the administrator, follow the steps given below:
  • Select Users/Departments > Permissions.
  • Click on the Administrator permission to expand it.
  • Click no the '+' symbol to expand the sub-permissions related to Administration.
  • Scroll down to locate Substitute Users sub-permission.
  • Maker sure the Edit and View check-boxes are ticked.
  • Save the changes by clicking on the Save button.
  • Go back into one of the user profile to confirm that you can add/edit substitute users.