The banked overtime hours are lesser than the actual overtime hours worked
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User works 5 overtime hours that were supposed to be banked at 2x at regular rate, but only 3 hours were banked. The maximum balance for that type has likely been reached. Hours will be banked up to your allowed maximum, and any remaining hours will be paid out. For example, if Time off in Lieu settings are as follows:
- Maximum balance is 5 days
- Balance is 4.5 days
The eligible overtime is 1 day which is to be banked, half a day will be banked, and half a day will be paid out.