This article is part of the Replicon Gen2 knowledge base. If you’re looking for information on Replicon Gen3, which is the latest version of Replicon, please visit:

Symptoms:
Users accessing Web TimeSheet that is hosted with Replicon's secured server environment, will not be able to save time in Web TimeSheet when they use the old or classic interface and this especially users who are located in the secured network area in the Middle East.

Cause:
When users use Web TimeSheet in a secured network area and outside United States or Canada, the turn-around time for the packets to move from the source to destination will increase as a result they will not be able to save the Web TimeSheet.

Resolution:
Switch to the new Smart Interface as this interface uses Ajax technology, which has the feature to take care of the browser incompatibility even at the run time. So slower transmission of the packets are not been affected.