Issue: Page cannot be displayed after typing the user name and password.

Scenario:

After typing in the user name and password it displays page a cannot be displayed message. Also the user will not be able to ping na1.replicon.com.

Cause:

This is likely to happen if the Internet Service Provider is Comcast and the modem used in SMC 8014 (it may also differ).

Resolution:

SMC modems are NAT enabled devices. Smart Packet Filtering and Firewall needs to be disabled in the modem to disable the threat detection feature for all devices connected to the gateway. Also the modem should act as a pass through device if the router is connected. After disabling the firewall, the modem requires reboot.

Note: Please do not try to disable Firewall and Smart Packet Filtering by logging into comcast modem without proper knowledge.