This article is part of the Replicon Gen2 knowledge base. If you’re looking for information on Replicon Gen3, which is the latest version of Replicon, please visit:

You may not be able to view all user if you have selected the Primary department.  If the user/employee is added in the Sub-Department you'll have to select that department to view his profile.  

Please follow the steps below to resolve the issue.

–  Login with Administrator privileges.
–  Click on Users.
–  Check Include Sub-department to view users of all Department.
Note : The above mentioned steps may not resolve the issue if 'Hierarchy Filtering' is enabled on the application.