CUSTOMER ZONE

Symptoms:
The accountant in QuickBooks transfers all the users time to QuickBooks in-order to run payroll. After transferring the time, some employees don't list in the QuickBooks payroll.

Cause:
One of the possible reason for this behavior is that these employees payroll schedule might not be setup under their user profiles.

Resolution:
To setup employees payroll schedule in QuickBooks, follow the steps given below:

• Select Employees from the top menu bar.
• Select the Employee Preferences.
• Select the employee from the list and click Edit Employee.
• From the drop-down list, choose Pay and Compensation.
• Change the pay schedule to Weekly, from the left pane or which ever is listed in the other employees profile.
• Click Save.
• Repeat these steps for all the other affected employees.