CUSTOMER ZONE

Symptoms:
Each of the row entries from the previous timesheet period do not get transferred to the next timesheet period, that is either generated manually or on a periodic basis.

Cause:
Either the previous timesheet could have been corrupt or the tasks were not added manually to the timesheet, at least for the first time.

Resolution:
Delete the previous timesheet and regenerate it or add the task manually to the timesheet.

To delete the previous timesheet, follow the steps listed below:

• Log into Web TimeSheet as the administrator.
• Select Administration from the top menu bar.
• Select Historical Timesheets from the left pane, under the Shortcuts category.
• Open the timesheet that is marked for deletion and print a hardcopy before deleting it.
• Delete the timesheet.
• Suggest the user to log into Web TimeSheet again, the timesheet generates automatically.

To add the tasks manually on the timesheet, follow the steps given below:

• Log into Web TimeSheet as the user.
• Select the Timesheet tab from the top menu bar.
• Click the Add/Remove Tasks button on the timesheet.
• Add the new task that was never added to the timesheet before.