There are two main reasons why a user may not be able to see the Offline Timesheet button on the timesheet,

  • The user may be using an In\Out Timesheet. To use offline timesheet make sure the user has the Standard timesheet format.
  • The authentication type will be set to SAML. Users will not be able to access it if the authentication is set to SAML. Make sure the authentication is set to Internal authentication.