If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the problem by resetting Internet Explorer settings.

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

  • Exit all programs, including Internet Explorer (if it is running).
  • If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:inetcpl.cpl.
  • If you use Windows Vista, click Start button. Type the following command in the Start Search box, and then press ENTER:inetcpl.cpl. The Internet Options dialog box appears.
  • Click the Advanced tab.
  • Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  • When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  • Start Internet Explorer again.